Delivering service excellence
Ant Marketing strives to deliver customer service excellence in all the activity and operations outsourced to us especially within our Clients’ outsourced customer service operations. We understand how important this is in generating customer loyalty, protecting your brand and fighting off the competition.
At the same time as focusing on quality we also focus on the key drivers of efficiency and productivity through technology, management and an eye on first call resolution. Our ability to de-risk the outsourcing process, deliver efficiencies, economies of scale and flexibility means we maintain long-term relationships with our Clients.
Core customer services
- Full customer service operations – sales or enquiry handling, integrated web, white & email, fulfilment
- Front line customer service – handling simple sales and service calls with warm handover facility
- Out of hours and overflow service - helping you smooth out peaks or extend opening times without adding to your head count
- Help Lines - specialist help lines adding value to your customer service operation
- Service activation or welcome - credit card and membership activation, welcome calls
- Customer service support – brochure requests, quotes, order processing , ticketing
Contact Us to find out how we can help you
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